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Rocky View, AB T1X 0J8
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F & B Training Quiz
Name (*)

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1.) Why must we deliver Courtesy, Presentation, Consistency, and Efficiency every time we interact with a guest (*)

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2.) What can you wear for an approved piece of clothing OVER your uniform (*)

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3.) When can you expect to know your schedule? (*)

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4.) What is the best way to handle an over familiar guest? (someone hitting on you) (*)

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5.) What is Heatherglen's Definition of Service (*)

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6.) What is the procedure to make a staff tee time? (*)

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7.) What is the last thing you do at the end of a closing shift? (*)

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8.) What is the difference between a restaurant and other retail businesses? (*)

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9.) When serving alcohol, what is it you must do to fulfill your "duty of care"? (*)

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10.) Which answer below IS NOT the purpose of closing forms (*)

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11.) What things can help me do the best job possible? (*)

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12.) What temperature is the DANGER ZONE for food? (*)

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13.) How long should it take for a guest to receive their drinks after taking their order? (*)

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14.) How much wine should be poured per glass? (*)

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15.) What are some key things to remember for the Beverage Cart? (*)

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16.) If you were to be in a YouTube Video, what role would your prefer? (*)

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17.) Why must we take consistent and accurate inventory counts? (*)

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18.) When must the banquet rooms be cleaned after an event? (*)

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19.) What is NOT one of our Promotions Right Now (*)

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20.) What is your primary role when it comes to guest services? (*)

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